General conditions

General terms and conditions for using the services of Masterhaus.bg

Welcome to Masterhaus Online!

These terms govern the relationship between "BOSHNAKOV" EOOD (hereinafter referred to as MASTERHAUS ONLINE or MERCHANT) on the one hand and USERS/CLIENTS of electronic (Internet) pages and services located on the domain www.masterhaus.bg and its subdomains, as well as the relations with the same when they use the information and commercial services offered by "BOSHNAKOV" EOOD.

You may not modify, copy (except as provided in the preceding sentence), distribute, transmit, perform , reproduce, publish, license, create derivative works from, transfer or sell information, materials, software, products or services from this site.

Company "BOSHNAKOV" EOOD is with head office and management address - city Burgas, Severna Promishlena Zona 8000, Masterhaus store, EIK: 102082965.

The use of this site constitutes your consent and acceptance without modification of the conditions and notices set forth above. In addition, as a condition of your use of this site, you represent and warrant to MASTERHAUS ONLINE that you will not use this site for any purpose that is unlawful, immoral or prohibited by these terms and conditions.
In the event that you are not agree to accept without modification the terms and conditions set forth herein, please do not use this site.
Other Agreements In addition to the agreements between you and MASTERHAUS ONLINE relating to the sale of goods and services to you through this site will not be effective.

I. GENERAL PROVISIONS

1. This document contains General Terms and Conditions according to which the MERCHANT provides services to its USERS/CLIENTS through the Internet store - www.masterhaus.bg.
These terms and conditions bind all USERS. By opening the masterhaus.bg electronic store page, the USER/CLIENT agrees, fully accepts and undertakes to comply with these General Terms and Conditions.

2. Identification of the USER/CLIENT for the purpose of reproducing his statement both for acceptance of the General Terms and Conditions and for the order placed is carried out through the log files of the server of masterhaus.bg, storage of the IP address of the USER/CLIENT, as well as any other information.

3. The products found on the website of masterhaus.bg do not constitute a legally binding offer, but are rather a demonstrative online catalog describing the MERCHANT's product line.

4. After clicking the "Order" button, USERS agree to purchase the goods in the e-cart.
This action is legally binding. The CLIENT receives confirmation of the order and upon receipt of this confirmation, the contract is considered concluded.

5. The MERCHANT reserves the right to refuse delivery of a confirmed order in the event that the goods are not available.
In case of lack of stock of the requested goods, within the working week, the MERCHANT shall notify the USER/CLIENT of its depletion by sending a message. to the email address specified by the CLIENT or to the telephone number specified number.
In the event that a transfer is made to the MERCHANT's account, the CLIENT will be able to choose between canceling the order and refunding the amounts or choosing products to place a replacement order.

6. The contract language is Bulgarian, and all payments are made in Bulgarian leva including VAT.

II. SHIPPING & RETURNS

1. Delivery of goods purchased from masterhaus.bg takes place: to the door* of an apartment or office (for buildings with a working elevator and possessing document 16), to the entrance of a residential building (when the latter does not possess document 16 and/or a working elevator), as well as to the door of a house (applies to houses without a yard), to the door of a yard (for houses with a yard) or to the office of forwarder.

* For orders weighing more than 25 kg, delivery is made to the entrance of a residential building.

2. MERCHANT is not responsible for delay in case the delay is due to courier or other supplier.

3. The goods should be carefully inspected by the USER/CLIENT or a person authorized by him during the delivery.

3.1 In case it is found that there is any damage that occurred during the transportation of the goods, the MERCHANT shall not be responsible for the warranty service of this one goods.

3.2 The CUSTOMER must immediately notify the supplier/courier of any damage, shocks and other damages found upon delivery.

3.3 The USER must sign a damage report in the presence of the courier/supplier , in which to the detected defects should be described in detail and immediately contact the DEALER on the Masterhaus Online national telephone number - 0700 10 321.

3.4 In the absence of remarks by the CUSTOMER, upon acceptance of the delivery, all and any subsequent claims for external visible defects on the received goods as well as minor discrepancies are considered unfounded and should not be satisfied.

4. In cases where the MERCHANT has set a specific date and time for delivery in writing, the statement is binding. If an incorrect or incorrect address, contact person and/or phone number are specified when submitting the request, the MERCHANT is not bound by the obligation to fulfill the order.

4.1. Upon receipt of the goods, the CLIENT or a third party signs the accompanying documents. A third party is anyone who is not the holder of the application, but accepts the goods for delivery and is at the address specified by the CLIENT.

4.2. In case of refusal to receive the goods, except in the cases described below, the refusal is considered unfounded and the CUSTOMER owes payment of the costs of delivery and return of the goods. the specified address or access and conditions for delivery of the goods are not provided within this period, the MERCHANT is released from its obligation to deliver the requested purchase commodity.

5. In all cases "BOSHNAKOV" EOOD reserves the right unilaterally, without informing the Buyer, to extend the specified terms by up to 10 days.

6. The customer has the right, without owing compensation or a penalty and without stating a reason, to withdraw from the concluded contract within 30 calendar days from the date of receipt of the goods. (The condition applies only to purchases made in the MASTERHAUS Online Store)

The right of refusal under point 6 does not apply in the following cases:

- For the delivery of goods made according to the USER's requirements or to his individual order / colored latex, colored to order of CUSTOMER custom blinds and other customized products/.

- For damaged items: items that are damaged by customer misuse.

- For products containing hazardous materials prohibited for carriage by couriers.

6.1 The consumer must declare his desire to refuse the goods by filling out a return form.

6.2 The costs of returning the goods are borne by the USER, with the exception of the goods returned to one of the physical stores of "BOSHNAKOV" EOOD.

6.3 The USER must send or deliver the goods back to the MERCHANT or to a person authorized by him without undue delay and not later than 14 days from the date on which The USER has informed the MERCHANT of his decision to withdraw from the contract. The returned products must be in their original packaging and all accompanying items, consumables and instructions must be present.

6.4 The MERCHANT has no obligation to reimburse the additional costs of delivery of the goods when the consumer has explicitly chosen a method of delivery of the goods, other than the cheapest type of standard shipping offered by MERCHANT.

6.5 MERCHANT may withhold payment of sums to the USER until it has received the goods or until the consumer has provided evidence of having sent the goods back, whichever has occurred earlier.

6.6 The MERCHANT refunds the amounts received using the same means of payment used by the USER in the initial transaction, unless the CUSTOMER has expressed his express consent to use another means of payment and provided that this is not related with expenses for THE USER.

7. The price of delivery is determined separately and explicitly from the price of the goods, when the latter is not free.

In the event of a dispute related to an online sale, you can apply to the conciliation commissions to Commission for Consumer Protection, body for alternative dispute resolution within the meaning of Art. 181, para. 4 PPE, as well as using the site ORS.

III. WARRANTY PERIOD

In addition to the mandatory legal warranty of 2 years, the MERCHANT also offers a commercial warranty for products from its nomenclature.

The MERCHANT offers a warranty document to its customers for a given purchased item, if such a document is provided by the manufacturer of the item. The document describes: address and phone number of the authorized repair shops of the purchased goods, warranty conditions of the relevant service centers or manufacturers, warranty period of the goods purchased by the USER/CLIENT.

IV. PRICES AND PAYMENT

1. The prices of the products offered on this site may differ from other published prices. This is due to different conditions and different geographic markets.

2. The prices presented on the site are in Bulgarian leva and are valid and effective only within the Republic of Bulgaria.
They include value added tax (VAT) and do not include transport and delivery.

3. In the event that a pricing error is found, this error will be corrected in the e-shop system and the corrected price will be applied to the USER's order. MASTERHAUS ONLINE reserves the right to cancel any order and to correct errors, inaccuracies or omissions (including after the order has been placed and accepted).

4. In MASTERHAUS ONLINE, as well as in the physical stores of "BOSHNAKOV" EOOD, you will find two types of promotions: Promotions of the month and Always low price. months are the products that are featured every month on the 1st of our brochure. These are products from our guaranteed low price range.

4.2 Always low price is a verified competitively low price. Always low price products are not subject to a discount with a promo code or loyalty card and cannot be combined with other promotions and discounts. The duration of the period for which the price of these items is active can vary from a few hours to several months. Always low price only applies to specific items priced in green

5. Goods NOT are sent outside the territory of the Republic of Bulgaria.

6. The MERCHANT indicates before concluding the contract the total value of the order for all the goods contained therein, as well as the price of delivery.

7. The USER agrees that the MERCHANT has the right to accept advance payment for the contracts concluded with the USER for the purchase and sale of goods and their delivery.

8. The USER chooses independently whether to pay the MERCHANT the price of the ordered products and their delivery before or at the time of their delivery.

V. RIGHTS AND OBLIGATIONS OF THE USER/CLIENT

1. The USER/CLIENT has the opportunity to view and /after registration or as a guest/ to order the advertised goods on the Internet store - masterhaus.bg.

2. The USER/CLIENT has the right to be informed about the status of his order.

3. The USER/CLIENT bears full responsibility for the protection of his username and password, as well as for all actions carried out by him or a third party using the username and password. The USER shall immediately notify the MERCHANT of any case of unauthorized access using his username and password, as well as whenever there is a danger of such use.

3.1 In the event that the USER provides false, inaccurate, outdated or incomplete information, MASTERHAUS ONLINE has the right to close and/or delete their mailing address/user profile information and deny them further access to some or all of their services.

3.2 Minors may use MASTERHAUS ONLINE services only with the permission of a parent or guardian.[ 123698745177]

4. The user is obliged to pay the price of his order according to the method announced at the following address: https://www.masterhaus.bg/bg/texts/dostavka-i-plashtane

5. Each USER, regardless of whether he is a client of the MERCHANT, undertakes when using the services:

5.1 not to violate and respect the fundamental rights and freedoms of citizens and human rights, according to the Constitution and laws of the Republic of Bulgaria and recognized international acts;

5.2 not to harm the good name of another and not to call for a violent change of the constitutionally established order, to commit a crime, to violence against the person or to incite racial, national, ethnic or religious enmity;

5.3 not to violate other's property or non-property, absolute or relative rights and interests, such as property rights, intellectual property rights, etc.;

5.4 to comply with the applicable Bulgarian legislation foreign laws, the rules of morals and good manners and Internet ethics when using the services provided by MASTERHAUS ONLINE;

5.5 to immediately notify the MERCHANT of any case of committed or detected violation when using the services provided;

5.6 to not load send transmit, distribute or use in any way and not make available to third parties software, computer programs, files, applications or other materials containing computer viruses, unauthorized remote control systems ("Trojan horses"), computer codes, or materials designed to interrupt, impede, disrupt or limit the normal operation of computer hardware or software or telecommunications facilities or intended to gain unauthorized access to or access to foreign resources or software;

5.7 not to commit malicious acts;

5.8 to indemnify MERCHANT and all third parties for all damages suffered and lost profits, including any costs and attorneys' fees paid, incurred as a result of claims made claims from and/or compensation paid to third parties in connection with Internet pages, hyperlinks, materials or information that the USER has used, placed on the server, sent, distributed, disclosed to third parties or made available through www.masterhaus. bg in violation of the law, these General Terms and Conditions, Good Manners or the Internet ethics;

6. The CLIENT undertakes to indicate an accurate and valid telephone number, delivery address and e-mail address, to pay the price of the goods, to pay the costs of delivery when the same is not free and to ensure access and the possibility of receiving the goods.
In case , that it is not explicitly stated that the delivery is free, the same is considered to be remunerative.

7. For the security and protection of the privacy of its Users, MASTERHAUS ONLINE informs parents that the materials and services are made available to the widest audience and that it is their responsibility to determine the appropriate services and materials for use by their children.[ 123698745204]

VI. RIGHTS AND OBLIGATIONS OF THE MERCHANT

1. The MERCHANT does not have the obligation and the objective opportunity to control the way USERS use the services provided.

2. The MERCHANT has the right, but not the obligation, to save materials and information located on the server of masterhaus.bg.

3. The MERCHANT has the right at any time, without notifying the USER/CLIENT, when the latter uses the services in violation of these terms, as well as at the discretion of the MERCHANT to terminate, stop or change the services provided in connection with the use of the site. The MERCHANT shall not be liable to users and third parties for damages suffered and lost profits resulting from the termination, suspension, modification or restriction of services, deletion, modification, loss, unreliability, inaccuracy or incompleteness of messages, materials or information transmitted, used , recorded or made available through masterhaus.bg

4. The MERCHANT, after receiving the payment, undertakes to transfer to the USER/CLIENT the ownership of the goods requested for purchase by him, to deliver the goods requested for purchase on time, to check the technical condition of each item before it is sent (in case this is possible , without breaking the integrity of the package).

5. MERCHANT shall not be liable for damages caused to software, hardware or telecommunications equipment, or for loss of data arising from materials or resources searched, loaded or used in any way through the services provided. The advice, consultations or assistance provided by the specialists and employees of the MERCHANT in connection with the use of the services by the USERS, does not give rise to any responsibility or obligations for the MERCHANT. information about the goods.

6. MERCHANT shall have the right to collect and use information relating to its USERS/CLIENTS, regardless of whether they are registered.

7. The information under the previous article can be used by the MERCHANT, except in case of express disagreement of the User, sent through our contact form - www.masterhaus.bg/bg/contacts. The MERCHANT collects and uses the information to improve the services offered. All purposes for which the MERCHANT will use the information will be in accordance with Bulgarian legislation, applicable international acts and good morals.

8. The MERCHANT is not responsible for failure to fulfill its obligations under this contract in the event of circumstances that the MERCHANT did not foresee and was not obliged to foresee - including cases of random events, problems in the global Internet network and in the provision of services outside MERCHANT control.

9. The MERCHANT has the right to install cookies on users' computers. Cookies are text files that are saved by the Internet page on the USER's hard drive and allow the recovery of information about the USER, identifying him and allowing the tracking of his actions, the Internet pages he visits, the hyperlinks he uses, the information, which also uses and records others.

10. The MERCHANT is not responsible for discrepancies in the color gamut of the products due to individual color reproduction settings and the different resolution of technical means of picture reproduction.

11. In the event of minor non-conformity of the consumer goods with the contract, the MERCHANT is not responsible and the USER has no reason to claim any compensation.

12. MERCHANT reserves the right to refuse services, disable accounts, add or remove content, or terminate orders at its sole discretion.

VII. PERSONAL DATA

1. The MERCHANT guarantees its USERS/CLIENTS the confidentiality of the information and personal data provided. The latter will not be used, provided or brought to the knowledge of third parties except in the cases and under the conditions specified in these General Terms and Conditions.

2. The MERCHANT protects the personal data of the USER/CLIENT, which became known to him when filling out the electronic form for making a purchase application, and this obligation is waived in the event that the CLIENT has provided incorrect data. In compliance with current legislation and the clauses of these General Terms and Conditions, the MERCHANT may use the CLIENT's personal data solely and exclusively for the purposes provided for in the contract. Any other purposes for which the data is used will be in accordance with Bulgarian legislation, applicable international acts, Internet ethics, rules of morality and good manners.

3. The MERCHANT undertakes not to disclose any personal data about the CUSTOMER to third parties - government bodies, commercial companies, individuals and others, except in cases where he has received the express written consent of the CUSTOMER, the information is requested by government authorities or officials who, according to current legislation are authorized to request and collect such information and the MERCHANT is obliged to provide the information pursuant to the law.

VIII. INTELLECTUAL PROPERTY

Trademarks, service marks and logos (referred to as "Trademarks") used and displayed on this site are registered and unregistered trademarks of BOSHNAKOV EOOD and others. All trademarks used on this site under license and trademark rights are displayed with the prior written permission of the trademark owner. "Boshnakov" EOOD enforces its intellectual property rights with all the rigor of the law. The name of MASTERHAUS, the logo of MASTERHAUS or other registered trademarks of MASTERHAUS may not be used in any way, including in the field of advertising or advertising related to the distribution of materials from this site, without prior written permission from BOSHNAKOV EOOD .

MERCHANT prohibits the use of the MASTERHAUS logo as part of a link to or from any site other than if the creation of such a connection is previously approved by "BOSHNAKOV" EOOD in writing.

IX. CHANGES

The General Terms and Conditions may be changed at any time by the MERCHANT, who has the right to change the characteristics of the services provided, these General Terms and Conditions at his discretion and/or based on changes in legislation.
The MERCHANT undertakes to notify the USER of the changes in the General Terms and Conditions by publishing a notice of the changes in a prominent place on its website and giving the USER/CLIENT sufficient time to become familiar with them.
Within the given period , if the USER does not state that he rejects the changes, he is considered bound of them. In the event that the USER states within the given period that he does not agree with the changes, the MERCHANT has the right to immediately stop or terminate the provision of services to the USER.

X. THIRD PARTIES

This site may contain links to sites owned or operated by companies other than BOSHNAKOV EOOD.
These links are provided for reference only. MASTERHAUS does not control external sites and is not responsible for their content.

XI. OTHER TERMS

1. The laws of the Republic of Bulgaria shall apply to issues not settled in this contract, related to the implementation and interpretation of this contract.

2. All disputes between the parties shall be resolved in a spirit of understanding and goodwill.
In the event of a dispute related to an online purchase, you can refer to the relevant authorities for alternative dispute resolution (ADR), use the site for online dispute resolution (TORS).
2.1 In the event that no agreement is reached, all unresolved disputes, including disputes arising out of or relating to interpretation, invalidity, execution or termination, as well as disputes about filling gaps in the contract or adapting it to new circumstances, will be resolved by the competent court of registration of the MERCHANT, in accordance with Bulgarian legislation.

3. These terms and conditions apply to all users of masterhaus.bg.

If you have any questions about this agreement, please call 056/857026, log into contacts, or write to us at online@ masterhaus.bg or at address:

"Boshnakov" EOOD

Burgas, Northern Industrial Zone,
shop MASTERHAUS
8000