Delivery and Payment

NATIONWIDE SHIPPING TERMS

*Terms and conditions valid only for orders placed through the MASTERHAUS online store
**Deliveries are made only on the territory of the Republic Bulgaria.

1. TYPES OF DELIVERY

1.1 Economy delivery - Fulfilled within 2 to 3 business days.

1.2 Express Shipping - Fulfilled within 1 business day or up to 24 hours if made order before 14.00. All express orders placed after 2pm will be received within 2 working days. For settlements with a delivery schedule by a courier - delivery is carried out according to the relevant schedule. courier companies may experience some processing delays and extended delivery time for the products you ordered in the period 07.11.2024-13.11.2024. Please excuse us for the inconvenience caused.

2. PRODUCT STATUS

2.1 Free Shipping - Any product marked with "Free Shipping" status receives free economy shipping delivery.

2.2 Free delivery over BGN 100 or BGN 500. - Product marked with the status "free delivery over BGN 100" as well as "free delivery over BGN 500." receives free economy delivery upon reaching a total order value of BGN 100 or BGN 500 respectively.

2.3 Free delivery to a store - Products marked with this status receive free delivery to a store of your choice at MASTERHAUS. Delivery of these products to an address of your choice or to a courier office is subject to a charge.

If you select an item that has a "Free Shipping" status and add product/s to your order, which are in "Free Shipping to Store" status, you will pay the shipping amount only to the item that has the status "Free delivery to store".

3. PALLETIZING AND BULKY PRODUCTS

3.1 Delivery of a pallet up to 750 kg - BGN 65.50 with VAT (the price includes the price of the pallet)

3.2 Delivery of a pallet from 750 kg to 1000 kg - BGN 88.50 with VAT (the price includes the price of the pallet)

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The MASTERHAUS team reminds: Dear customers, upon receipt of the shipment by Speedy courier, ECONT or our courier, you have the option of inspecting the goods for defects and irregularities.
We recommend that you exercise your right before signing the delivery protocol.

4. DELIVERY TO OUR SITE

You can pick up your chosen products from MASTERHAUS stores in Burgas, Ravda, Aytos and Primorsko. To do this, you need to select the "Pick up from store" option in the map of the item you selected. After pressing the "Add" button, you will have the opportunity to select your preferred store.

Your order contains the date and time when the goods will be ready for pickup at your chosen location.

IMPORTANT! When receiving a pallet shipment from our physical store, please note the following rules and conditions:

- The goods to be received are stored for 7 calendar days without charging a warehouse fee.
- Storage from the 8th to the 14th day inclusive - BGN 1.00. with VAT/day per pallet
- Storage after the 14th day - BGN 20.00 with VAT/pallet day

5. THE PAYMENT METHODS WE USE ARE:

5.1 Enforced payment

It is made in cash upon delivery of the ordered items. The maximum allowable amount for an order for this service is BGN 2000

5.2 Bank transfer

To our current accounts, as in description note your order number.

IBAN: BG58UBBS81551086045912
BIC: UBBSBGSF

or

IBAN: BG08UNCR70001522263121
BIC: UNCRBGSF

5.3 Online via credit or debit card

We accept payment with the following credit or debit cards - VISA, VISA Electron, MasterCard, Borica and Maestro. A direct transfer is made from your credit card through the RAiffeisen system. In case your card supports 3D authentication (Verified by VISA, MasterCard Secure Code or others) you may need to identify yourself after pressing the "Pay" button.

5.4 By crediting Unicredit Bulbank or TBI Credit. Bulbank. Filling initial data on the MASTERHAUS site. After confirmation of the order, you will be redirected to the Unicredit Bulbank site, where you will have to fill in your details for credit approval.